Wherever possible, we require at least 24 hours notice to secure a booking. At short notice please phone us for availability, we will try to help wherever we can.
Journeys booked from airports, train stations and seaports the onus is on the passenger to locate the driver not the driver to locate the passenger. On booking any such journey we will advise a definite pick up point that the passenger must locate. Any failure on the passengers part to locate the driver will result in a charge to the passengers credit/debit card or invoice submitted. Passengers failing to show up 1.5 hours after the confirmed arrival time will be charged for the transfer and parking costs if they do not inform us of delays at customs or immigration by telephone. We may also leave after this time period for our other travel. Passengers should notify us if they did not board at the earliest opportunity.
Waiting time charges
Chauffeured cars £30 per hour. Chauffeured minibuses £40 per hour.
Payments and Deposits
Payment is due 7 days before the date of your booking unless the travel is on account or agreed otherwise. Payment can be made via Bank Transfer, or credit/debit card on our secure online payment system.
Details of how to pay will be forwarded via invoice after confirmation of booking
A minimum fare of £45.00 applies for any single journey in a saloon vehicle and £60.00 in a MPV vehicle.
Extras such as the London Congestion Charge (LCC), London Ultra Low Emission Zone (ULEZ), toll roads and airport car parking will be charged at cost price unless agreed beforehand.
Please note, we do not provide a local short distance taxi service.
Retail Price Index (RPI)
We reserve the right to increase our prices in line with the Retail Price Index (RPI) which will take effect after 30th March 2020. This reflects the increase in the costs to run and invest in the company and services we provide.
Late Payment Charge
It is a condition of this agreement that invoices shall be paid in full within 7 days of issue thereof. Should an invoice not be paid within 30 days, any outstanding invoice(s) shall immediately become due and payable.
Wrexham Chauffeurs Ltd Disclaimer
**The Company accepts no responsibility for any delays caused by circumstances outside of its control.**
We do not accept any liability and cannot be held responsible for any loss financial or professional for missed flights, trains or buses or delays caused by road traffic accidents, flooding, snow or adverse weather conditions, theft, congestion, breakdowns/punctures, terrorist attacks, acts of God or if we were given the wrong booking information.
Passengers should allow additional time for outbound airport transfers to cover for unexpected delays which may make you late for onward travel.
Every effort will be made by Wrexham Chauffeurs Ltd and its drivers to get passengers to their destination on time or early. Passengers should check their collection times and enquire about any known delays to ensure they leave with enough time to complete the journey ahead and arrive on schedule.
In the very unlikely event of a problem, complaint or dissatisfaction with our service, it is essential that you inform the driver immediately. If you wish to make a formal complaint, please notify our office in writing no later than 5 working days after your planned journey.
The content of this Website, including but not limited to text, graphics, logos, software and trademarks are the property of Wrexham Chauffeurs Ltd and are protected by copyright and other laws. We reserve the right to amend, change, delete or add to these terms and conditions whenever we deem it necessary.