Refunds and Cancellations policy

If you request a refund/cancellation due to COVID, you will get 100% refund, usually the same day.

Refunds

During the hire
No refunds will be given for journeys terminated part way through the hire. Full fare will be due to the driver and/or client will be invoiced for full cost of booked travel.

Doesn’t appear
If the passenger(s) doesn’t appear at the time and place designated as the pickup point, all monies paid will be non-refundable and/or client will be invoiced for full cost of booked travel.

Excess luggage
We reserve the right not to carry any passenger(s) should the passenger(s) have excessive luggage that would result in the vehicle being overloaded and unsafe on the road. No refunds will be made in these circumstances.

Bad Weather
In the event of very bad weather, we reserve the right to cancel without penalty if advised against travelling by authorities such as the Police, Met Office or the Highways Agency or if we consider it unlikely that we will be unable to complete your journey safely. In these circumstances a full refund, less any credit card charges will be made but no further compensation is due.

Booker responsible
The Booker is responsible for the passengers. Passengers failing to return on time may be left behind. Passengers affected by drunkenness or drugs may be refused permission to travel. The driver’s decision is final. No refund will be made in these cases.

Refunds to cards
Refunds to credit/debit cards can only be refunded to the original card used.

Cancellations

Within 48 hours
If a booking is cancelled by the customer within 48 hours from the start of the period of hire, 25% of all monies paid will be non-refundable and/or client will be invoiced for balance of booked travel.

Within 24 hours
If a booking is cancelled by the customer within 24 hours from the start of the period of hire, 50% of all monies paid will be non-refundable and/or client will be invoiced for balance of booked travel.

Within 12 hours
If a booking is cancelled by the customer within 12 hours from the start of the period of hire, 100% of all monies paid will be non-refundable and/or client will be invoiced for full cost of booked travel.